Terms & Conditions

Welcome to Core Direct. These Terms & Conditions (“Terms”) govern your access to and use of our website www.coredirect.co.uk and the purchase of products from our online store. By using our site, you agree to be bound by these Terms. Please read them carefully.

Core Direct is primarily a Business to Business (B2B) retailer of products designed for workplace use. We do accept private individuals (consumers) as customers but would like to draw attention to the fact that not all of our products are suitable for home use.

1. Definitions

• “We”, “Us”, “Our” refer to [Your Company Name].
• “You”, “Your” refer to the customer or website user.
• “Products” refers to storage, workplace, and related items sold on our website.

2. Eligibility

To purchase from our website, you must:

• Be at least 18 years old.
• Provide accurate and complete account and billing information.
• Have the legal capacity to enter into a binding contract.
• If you are purchasing goods from us for your own personal use (i.e. the goods being purchased are wholly or mainly for use outside of your trade, business, craft or profession) then you are contracting with us as a consumer. As a consumer you have certain rights given to you by law and nothing in these Conditions is intended in any way to affect those statutory rights, which will always take precedence over these Conditions. All other customers that are not contracting as a consumer will be contracting with us as a business customer.

3. Products and Descriptions

We aim to display accurate product information. However:

• Colours, sizes, and finishes may vary slightly due to screen settings or manufacturing variations.
• Product availability may change without notice.
• We reserve the right to discontinue products at any time.

4. Pricing and Payment

• All prices are listed in GBP and include/exclude taxes as specified.
• We reserve the right to modify prices at any time.
• Payment must be made using approved methods displayed at checkout.
• Orders may be declined or cancelled if payment cannot be processed.

5. Order Acceptance

An order is considered accepted only when:

• You receive an order confirmation email.
• We have verified payment and product availability.

We reserve the right to refuse or cancel an order due to:

• Incorrect pricing or product information.
• Suspected fraud.
• Inventory issues.

6. Shipping & Delivery

• Delivery estimates are provided for convenience and are not guaranteed.
• Shipping costs are displayed at checkout.
• Risk of loss passes to you upon delivery to your specified address.
• You are responsible for providing accurate shipping details

7. Returns & Refunds

Our returns policy is available here.

Key points:

• Items must be unused and in original packaging unless defective.
• Customised or made-to-order items may not be returnable.
• Refunds are processed only after returned items are inspected.

8. Warranty

• Some products may include manufacturer warranties.
• Warranty covers defects in materials or workmanship only.
• Damage caused by misuse, improper assembly, or normal wear and tear is excluded.

9. Account Registration

If you create an account:

• You are responsible for maintaining confidentiality of login details.
• You must notify us immediately of any unauthorised account use.
• We may suspend or terminate accounts for misuse.

10. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.
• Attempt to disrupt or hack the website.
• Misuse product reviews or submit misleading information.
• Resell products purchased from us without written approval.

11. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages.
• Our total liability for any claim is limited to the amount you paid for the product.

12. Indemnification

You agree to indemnify and hold Core Direct harmless from any claims, losses, damages, liabilities, and expenses arising from your misuse of the website or products.

13. Third Party Links

Our website may contain links to third party websites. We are not responsible for the content, policies, or practices of these external sites.

14. Privacy Policy

Your personal data is processed in accordance with our Privacy Policy available here.

15. Changes to Terms

We may update these Terms at any time. Continued use of the website after changes constitutes acceptance of the updated Terms.

16. Contact Information

For questions or concerns, please contact us at customerservice@coredirect.co.uk